Personal Support
Personalised assistance to support you from your very first access. At Majeste Finara, you do not have to figure everything out on your own. After signing up, a personal account manager accompanies you through the first steps, introduces the platform's features and is available to answer your questions whenever necessary. Our goal is to make your experience simpler, more organised and more comfortable from the very first login. Get started from KSh 1,250.
What is Personal Support?
Personal Support is a service offered to Majeste Finara users to provide closer, one-on-one assistance.
Instead of relying only on automated responses, you have an account manager who helps with account activation, explains the platform's features and supports you while you use the services.
The support service was designed to offer greater confidence, speed and convenience at every step.
Benefits
One-on-one assistance
After signing up, you have a dedicated account manager to guide your first steps on the platform.
Support from the very start
Receive help during account activation and get to know the main features available.
Fast responses
Our team is ready to answer questions related to how the platform works.
Personalised guidance
Receive information according to your needs and goals.
Ongoing support
Even after your account is activated, you can get in touch whenever you need help.
How can your account manager help?
Your personal account manager can guide you in different situations, including:
✓ Account activation
✓ First steps on the platform
✓ Using the investment simulator
✓ Information about deposits and withdrawals
✓ Updating your account details
✓ Answers to questions about the features of Majeste Finara
Our goal is to ensure that you have access to the information you need to use the platform with greater security and convenience.
Who is this service for?
Personal Support is recommended for users who:
- are using the platform for the first time;
- prefer to talk to a specialist rather than look for information on their own;
- value personalised assistance.
- want closer, more attentive service;
- want to get to know all the features of Majeste Finara with greater peace of mind.
It does not matter whether you are just starting out or already have investment experience.
How does it work?
Create your account
Fill in the form in just a few minutes.
Wait to hear from us
A personal account manager will contact you to present the next steps.
Activate your account
Receive help during activation and get to know the platform's features.
Count on ongoing support
Whenever necessary, our team will be available to guide you while you use Majeste Finara.
Contact channels
You can get in touch with our team through the channels available on the platform.
Receive support for general questions and requests.
Callback
Request a call back from our team at a time that suits you.
Personal account manager
After signing up, you can count on the support of an account manager while you use the platform.
Help centre
Browse answers to the most frequent questions and useful information about the services of Majeste Finara.
Support hours
Our team is available to assist you during the following hours:
Monday to Friday
9:00 am to 5:30 pm (EAT)
Closed on weekends and public holidays.
Deposits, withdrawals and support
If you have questions about deposits, withdrawals or using the platform, your account manager can guide you throughout the process.
For detailed information about payment methods, timelines and procedures, see the Deposit and Withdrawal Methods page.
Frequently asked questions
After you submit your registration and the account activation process begins.
Yes. Personal Support was created both for those who are just starting out and for more experienced investors.
Yes. Your personal account manager can answer questions about the platform's features and how it works.
Yes. Your account manager can guide you throughout the process. For more details, see the Deposit and Withdrawal Methods page.
You can get in touch by e-mail, request a call back or speak directly with your personal account manager. You can also visit the Contact page.
Close support at every step
At Majeste Finara, you have a team ready to support you from registration through to using the platform's features. Receive personalised guidance, get your questions answered and have support whenever you need it.
Talk to a specialist