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By registering, you can get more information and contact the support team if you have any questions. This helps you better understand how the withdrawal process works and what the requirements involved are.
Withdrawal Policy
2026
This policy describes how withdrawal requests are handled, what the applicable conditions are, the security precautions and the compliance criteria adopted when using the platform.
By using the withdrawal services, the user confirms agreement with the terms described below.
1. Available withdrawal methods
Users may request withdrawals through the following means:
- Transfer to a bank account in the user's name (e.g. Equity Bank, KCB or Co-operative Bank)
- Transfer to an approved mobile money wallet (e.g. M-PESA or Airtel Money)
- Transfer to an exchange account linked to the user's profile
For security and fraud prevention purposes, the holder of the destination account must correspond exactly to the name registered on the profile.
2. Processing time
Withdrawal requests are normally processed within 24 to 72 working hours after submission.
The timeframe may vary depending on:
- the chosen withdrawal method
- the applicable legal and regulatory requirements
- additional security checks
Requests submitted outside business hours are processed on the next working day.
3. Fees and costs
Some withdrawal methods may carry fees. The exact amount is displayed to the user before the transaction is confirmed.
The platform does not charge hidden costs or apply additional charges without prior notice.
4. Withdrawal limits
- The minimum withdrawal amount depends on the currency
- Based on AML rules, daily or weekly limits may apply
- If suspicious activity is identified, temporary restrictions may apply until the verification is completed
5. Identity verification (KYC)
To process the withdrawal, the following may be requested:
- a valid copy of the passport or an official photo ID
- proof of address issued within the last 3 months
- information about the source of funds, when requested by regulatory authorities
Until the verification is completed, the withdrawal will not be processed.
6. Possible delays or refusal of the withdrawal
The withdrawal may be delayed or refused in the following cases:
- discrepancy between the account name and the official documents
- invalid or expired documents
- need for additional verification due to unusual activity
- technical failures or integration problems with the exchange API
- KYC requirements not met
In any of these cases, the user will be informed with an indication of the reason.
7. User responsibility
The user is responsible for checking the accuracy of the account or wallet details before submitting the request.
Majeste Finara is not liable for financial losses caused by incorrect details provided by the user.
8. Cancellation or change of the request
The request may be cancelled or changed while it is not yet being processed. Once processing has started, it is no longer possible to make changes.
9. User support
For questions about withdrawals, contact support:
[email protected]
Average response time: 24 to 48 working hours
10. Updates to the policy
This policy may be updated periodically to reflect legal changes or regulatory requirements.
By continuing to use the services after changes have been published, the user confirms acceptance of the updated policy.